Walk-in for an exciting career with Accenture on 30th December for Social Media Executives

Walk-in for an exciting career with Accenture on 30th December for Social Media Executives | Social Media Openings Hyderabad

Dear Ramit Solutions,

Inviting you for walk-in for an exciting career at Accenture for Social and Community

Date: 30^th  December, 2015

Venue: Accenture Services Pvt Ltd.,HDC3, Divyashree orion,Raidurga village, Hyderabad

Timing : 10:30 AM to 3:00 PM                    

Contact Person:  Sheeba

Job Description:

Location: Hyderabad

The role:

·         You will be the voice of support on social by communicating with customers on Twitter, Google+ and/or Facebook.

·         You will answer customers’ questions about our products.

·         You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.

·         You will track trends/feedback for the products you support.

·         You will create & maintain a playbook of social responses for the product(s) you support.

Responsibilities:

·         Interface with customers and answer support queries coming in through Twitter, Facebook, and/or Google+.

·         Troubleshoot and appropriately escalate issues.

·         Respond to general inquiries.

·         Follow and maintain operational documentation, including approved messaging.

·         Assist with social projects/special reporting as needed.

Job qualifications:

·         3 years equivalent working experience required, preferably in customer support via social channels, email, or forums.

·         People person ability to connect to others.

·         Excellent communication skills (written and oral, in English), impeccable grammar, strong attention to detail, and the ability to write in a brand's voice are all required.

·         Experience representing a company, brand, or product on social media.

·         Experience in social media customer support.

·         Technical background is required.

·         Proven good judgment in navigating and resolving sensitive situations.

·         Ability to explain complicated technical matters in basic terms.

·         Attention to detail with the ability to complete a large volume of work quickly and independently

·         Openness to work flexible hours as required, including night shifts and holidays

·         Passion for Google's consumer products, with a strong desire to build in depth product knowledge.

Note: Please carry below sets of documents :

1)      Education (Originals + Photocopies)

2)      Experience (Previous and Current Organization)

3)      Photo ID Proof, Pan Card (Original and Photocopies)

Do carry a copy of this email without which you won’t be allowed inside.

Note: In case you have appeared for an interview in last one month, kindly ignore this mail.

Regards,

Accenture Operations Recruitment Team